Every item sold is carefully checked before and throughout the entire shipping process. This is done to ensure that all items are in perfect condition. We go to great lengths to assure our customers are well informed on all items before purchasing. If the item does not for example fit properly, we are more than happy to exchange it. Unless the item is a one of kind item, meaning it is no longer in print. If this is the case then a refund or credit would be offered.
Any return shipment must be paid for by the customer. The customer bears the risk of the transport back to us and that the item is in the same condition as when it was received. Refunds will be made after we have received the goods and checked that they are in unused condition and in the original packaging. This can take up to 14 days.
When goods are specially made to your order, they cannot generally be accepted for return. Throughout the ordering process we go to great lengths to ensure the goods are made to your specifications. We keep close communications, making our professional recommendations in choosing the proper garments before we order them. We assist in preparing the artwork as is necessary. We then send artwork for approval before proceeding. We send our customers mock ups of their desired results for approval and also send photos of the entire process.
We test print and test wash initial items before we go into full production. Each item is carefully checked throughout the entire printing pre-shipping process. We document the entire job process with photos and or video. Any defects or problems due to our process will be corrected. Our goal has always been to make each and every customer fully satisfied with our services.
Our exchange and return policies are in accordance with The Cancellation Act (Published: 11. April 2016 Updated: 27, March 2018) You can review your consumer rights and the full Cancellation Act here: https://www.forbrukertilsynet.no